Refund Policy

Sassy Saints Risk-Free Trial Guarantee

 

3 Full Treatments to Fall in Love, Or Your Money Back

 

At Sassy Saints, we believe everyone deserves salon-quality results from the comfort of home, without the risk. That’s why we offer a Risk-Free Trial Guarantee across our core kits.

 

From flawless nails to radiant skin, lifted lashes to laminated brows—our kits are designed to deliver results that leave you glowing. But we also understand: learning a new skill takes time.

 

So here’s our promise to you:


Try your kit for 3 full treatments. If you don’t see results you love, we’ll give you your money back. No hard feelings.

 

What Products Are Covered?

 

Our Risk-Free 3 Treatment Guarantee applies to all core Sassy Saints kits, including:

 

  • Nail Manicure Kit

  • Chrome Nail Kit

  • Facial Bio-Microneedling Kit

  • Lash Lift Kit

  • Brow Lamination Kit

  • Tint Kits (Lash & Brow)
    (Other select products may also qualify, check individual product pages for confirmation.)

 

Why 3 Treatments?

 

Most of our customers see amazing results within 1–3 uses. But we know:

 

  • The first time might be a learning curve

  • The second time feels easier and results look better

  • By the third time, you’ve got the hang of it and the glow to match

That’s why we ask you to complete 3 full treatments before requesting a refund. It gives your body time to respond and you time to develop the skill.

 

What’s Expected from You

 

To qualify for a refund, here’s what you need to do:

 

1. Use the Product as Intended

 

Follow our step-by-step instructions for each of your 3 treatments. This includes any prep or aftercare (essential for proper results!). Our guides, tutorials, and in-house experts are here to help.

 

2. Document Your Journey

 

After each treatment, take a clear photo of the same area (nails, face, lashes, brows, etc.)

 

3. Accept Support from Our Team

 

After your 2nd attempt, our team will offer personalised guidance, and in some cases, a 1-on-1 video session with a specialist. You must accept and complete this to continue the refund process.

 

Need help? Contact our nail technician for guidance >>HERE<<

 

4. Final Evaluation After 3rd Treatment

 

Still not satisfied after 3 consistent uses? If you've followed all the steps and submitted your photos, we’ll issue a full refund no drama, no hassle.

 

When Are Refunds Not Approved?

 

To keep this fair for everyone, we can't approve refund claims if:

 

  • Less than 3 full treatments were completed (If you don’t want to do the 3 manicures, then you can get a 35% refund)

  • The product was not used as directed (including skipped prep or aftercare)

  • Photos are missing, unclear, or lack date/time verification

  • Customer declined help from our team

  • Product is damaged due to misuse or hygiene regulations are violated

Need Help or Have Questions?

 

Our friendly support team and qualified technicians are here to guide you through every step. Reach out anytime at wegotyou@sassysaints.com, we love hearing from you.